Assistant Manager, ATM & CRM Technical Support

Location: Head Office

Position: Assistance Manager, ATM & CRM Technical Support

Deadline: June 7, 2024

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Duties & Responsibilities

  • To monitor to the ATM operation to ensure it will operate well without issue.
  • To perform and good communication with relevant stakeholders to support to solve the problem related to the ATM/CRM operation and on time supporting/fix issue.
  • To work and support team to implementation on bank’s product related to self-service terminal.
  • To work with vendor and switching team to develop or implementing on ATM CRM functional base on flow designed.
  • To update report of activity on project implementation to line manager.
  • To supporting ATM/CRM rollout plan base on branch office and nationwide.
  • To build closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
  • To provide support on investigations and resolution of issues relating to digital products/services.
  • To support and resolve reported complaints and issues related digital products/service.
  • To perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
  • Other tasks will be assigned by line manager.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields
  • Fluent using English written and verbal.
  • Minimum 3 years of experience in ATM/CRM management system or other similar experience.
  • Good knowledge of ATM/CRM function and well monitoring issue, and other part related.
  • Be proactive and good team work and customer service
  • Strong interpersonal skills.
  • Honestly, commitment and hard work

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.