Assistant Manager, Operations (Process & System)

• Analyze current workflows and identify gaps, inefficiencies, or risks in operational processes.
• Design, document, and implement improved processes using standard frameworks.
• Collaborate with stakeholders to streamline merchant, customer, or internal team journeys.
• Work with Product, Tech, or IT teams to scope and support implementation of system tools or process automation.
• Conduct UAT (User Acceptance Testing) for new features or tools before rollout.
• Monitor system performance and recommend improvements based on operational needs.
• Use data analysis (basic SQL, Excel, dashboards) to identify performance bottlenecks or recurring issues.
• Prepare reports or insights to support decision-making by Operations or Leadership teams.
• Serve as a bridge between operations, product, tech, and business teams to ensure smooth project execution.
• Train internal teams on updated processes, tools, and SOPs.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2–4 years of experience in operations, process design, or system implementation.
• Strong understanding of process mapping tools and methodologies.
• Hands-on experience with workflow or project management platforms
• Proficient in Excel familiarity with or tools is a plus.
• Strong communication and stakeholder management skills.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.