Manager, IT Digital System and Support

Location: Head Office

Position: Manager, IT Digital System and Support

Deadline: March 29, 2024

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Duties & Responsibilities

  • To manage and monitor system service and make sure service run smoothly.
  • To communicate with external support vendors to address any issue.
  • To implement the updated versions of software.
  • Provide training to support staff related system product and service.
  • To define and document system test plans for user acceptance testing and regression testing deliverables.
  • To create or update documentation related to the activity performed (design document, maintenance procedure).
  • Take ownership of the team performance, lead and develop staff under supervision.
  • Troubleshot and resolve any issue related to payment system.
  • Provide support to end user and relevant team.
  • Well understand about SWIFT message and ISO message.
  • Well understand both local and international payment system (CSS, VISA, Master,…).
  • Experience with SWIFT Alliance line of product is necessary.
  • Research new feature/technology related to SWIFT system and payment system.
  • To provide support for other project initiatives, when requested by management, to manage and/or participate in these project initiatives in line with the Bank’s strategic plans.
  • Develop business case for critical system changes.
  • Participate in the organization and planning of development resources and schedules.
  • Keep improving web service/APIs skill to support company growth.
  • Other tasks as assigned.

Requirement Competencies

  • Bachelor degree in computer science or in related field.
  • At least 2+ years of experience in working with the SWIFT network and payment system.
  • Knowledge in programing language such as deeply understand on java or JavaScript is compulsory, data interchange technology such as XML and JSON, PLSQL, SQL query language, communicating between web service/APIs to core banking system and other external system.
  • Knowledge in database such as Oracle, SQL server.
  • Strong troubleshooting and problem solving skills.
  • Knowledge in banking or finance is a plus.
  • Knowledge in core banking system is a plus.
  • Must be a quick learner, able to conduct independent research, methodical, careful, and very well organized.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply


Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.