Manager, IT Service Management

Location: Head Office

Position: Manager, IT Service Management

Deadline: February 28, 2023

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Duties & Responsibilities

  • Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
  • Develop and communicate strategic direction for IT Service Management, Organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
  • Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services.
  • Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
  • Develop/Update procedure or check list related new & existing process.
  • Daily check/update NBC & treasury rate.
  • Builds strong relationships with internal team, the cross function, end user and supplier
  • Regularly and keep monitoring run close of business.
  • Keep monitoring all database services (replication & always-On service during run close of business.
  • Work with the Enterprise Architect, Developer, Sysadmin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
  • Create and maintain detailed documentation on services, including disaster recovery.
  • Assist with software and tools development, including prototyping new approaches.
  • Produce overview and workflow documents relating to Production System and Infrastructure.
  • Be polite communication between staff and other peoples surrounding.

Requirement Competencies

  • Holding a bachelor degree in Computer Science and/or equivalent degree.
  • Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7).
  • Experienced in T24 application management, database management, system development and deployment management.
  • Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
  • Excellent knowledge of Incident Management Tools, policy and procedure.
  • Excellent knowledge of Configuration and Change management practices.
  • Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.).
  • Good knowledge of operating DevOps practices and managing containerized platform and application.
  • Good management, leadership, motivation, problem-solving skills and able to work under pressure.

Benefit Packages

  • We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.

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