Manager, IT Service Management

• Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
• Develop and communicate strategic direction for IT Service Management, Organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
• Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services.
• Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
• Develop/Update procedure or check list related new & existing process.
• Daily check/update NBC & treasury rate.
• Builds strong relationships with internal team, the cross function, end user and supplier
• Regularly and keep monitoring run close of business.
• Keep monitoring all database services (replication & always-On service during run close of business.
• Work with the Enterprise Architect, Developer, Sysadmin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
• Create and maintain detailed documentation on services, including disaster recovery.
• Assist with software and tools development, including prototyping new approaches.
• Produce overview and workflow documents relating to Production System and Infrastructure.
• Be polite communication between staff and other peoples surrounding.

• Holding a bachelor degree in Computer Science and/or equivalent degree.
• Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7).
• Experienced in T24 application management, database management, system development and deployment management.
• Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
• Excellent knowledge of Incident Management Tools, policy and procedure.
• Excellent knowledge of Configuration and Change management practices.
• Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.).
• Good knowledge of operating DevOps practices and managing containerized platform and application.
• Good management, leadership, motivation, problem-solving skills and able to work under pressure.

• We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.