Officer, Call Center ( Night Shift )

• Handle work on the assigned task for tele-calling on.
• Answer customer inquiries/ feedbacks/suggestion related to product or service of WBC through inbound calls, direct to staff, social and other…etc.
• Ensure customer’s complaints/disputes, inquiries and/or feedbacks are effectively recorded from customer to Call Center System (CRM).
• Client calling on fraud Prevention of loan disbursement & Collection.
• Ensure Call Center service excellent to customer in all perspective.
• Ensure customer disputes via phone, email, CMA, and staff are resolved in a professional manner.
• Prepare a daily report and submit to line manager and relevant staff.
• Continuously build self-capacity and related skills, improve the performance and productivities.
• Attending related training on customer service/ complaint/disputes handling.
• Continuously build self-capacity and related skills, improve the performance and productivities. Implement the Performance and Development Management (PDM) system.
• Perform other tasks as assigned by supervisor.

• Bachelor degree in the field of Marketing, Banking & Finance or related field.
• Demonstrate high level of ethical commitment and trustworthiness and consider long term.
• Computer literacy in MS Word, MS Excel, MS PowerPoint.
• Have good interpersonal and communication skills for both Khmer and English.
• Ability to work effectively in a team environment.
• Good understanding, speaking and writing in English language.
• Ability to work under pressure, independently, and self-motivated.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.