Officer, Merchant Acquisition & Support

• Assist in sourcing and approaching prospective merchants or clients through field visits, phone calls, or lead databases.
• Explain product or service offerings and assist in completing registration and onboarding steps.
• Collect and verify required documentation (e.g., KYC, business licenses, bank details).
• Coordinate with internal teams (compliance, operations, sales) to ensure smooth and timely onboarding.
• Provide first-level support to newly onboarded merchants or clients, including setup assistance, troubleshooting, and training.
• Respond to merchant queries related to account activation, usage, or technical issues and escalate as needed.
• Monitor onboarding progress and follow up with merchants to ensure active engagement.
• Maintain accurate records of acquisition activities, onboarding status, and support cases in CRM or internal systems.
• Support team members in preparing daily/weekly reports on onboarding and support metrics.
• Help identify common issues and contribute to improving onboarding materials and FAQs.

• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–2 years of experience in sales support, client onboarding, or customer service (experience in fintech, e-commerce, or banking is a plus).
• Strong communication and relationship-building skills.
• Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
• Proficient in Microsoft Office/Google Workspace; basic familiarity with CRM or ticketing systems is preferred.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.