Senior Manager, Loan Recovery

Location: Head Office

Position: Senior Manager, Loan Recovery

Deadline: February 29, 2024

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Duties & Responsibilities

  • To prepare a personal action plan covering all responsibilities of this position.
  • To formulate loan arrear collection plans for the whole organization.
  • Prepare a contingency plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios.
  • Formulate effective and efficient channels of loan recovery, accessible from the branch offices.
  • Implement an effective and efficient with some procedure/process that properly addresses in the credit manual.
  • Work with RM and BM to define reason behind not repayment and to extent prevention strategies.
  • Ensure monthly loan arrear collection plan has been firmly implemented by mobile loan recovery officers.
  • Conduct regularly scheduled field visits as well as surprise visits to ensure the credit manual, policies and procedures are properly implemented and followed by field staff.
  • Document gaps encountered during surprised/planned visits (i.e. actual vs documented process/procedures) and provide recommendations.
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
  • To analyze key contributing root causes of unsatisfied result for next support actions with concerned people.
  • Provide necessary reorientation and/or refresher training to field staff on key disclosed areas to improve their loan quality.
  • Identify annual training courses on bad debt collection for branch staffs and mobile loan recovery team.
  • Provide leadership and exemplify day-to-day behaviors and attitudes that encourage staff to follow WBC’s mission, core values and WBC’s ethics.
  • Work with staffs to help set personal and professional targets and work towards continuously improving the status quo to achieve those targets.
  • Work closely with department heads, unit managers, operations managers and concerned committees to ensure effective communication on the credit manual, processes and procedures.
  • Work especially with those responsible for enforcing these policies/processes/procedures.
  • Build and maintain strong relationships with staff and managers to ensure open and fluid communication.
  • Other tasks will be assigned by line manager.

Requirement Competencies

  • Must have a Bachelor’s degree in Finance, Accounting or related field.
  •  Minimum of five years working for a credit institution, specifically in the area of lending, ideally in a recovery/ collection area in a bank or MFI.
  • Good management skills with the ability to make decisions in tough circumstances.
  • Collaborative, influential and service minded personality.
  • Must be very organized in order to handle multiple projects simultaneously.
  • Able to manage and lead staff.
  • Ability to work under pressure, highly self-motivated.
  • Must have good training skills – ability to communicate in a clear and concise manner as well as actively listen to participants concerns, questions and ideas.
  • Must have excellent negotiation and problem solving skills.
  • Collaborative, influential and service minded personality.
  • Able to manage and lead staff.
  • Must have strong analytical and problem solving skills and have strong math skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.