Senior Officer, Card Clearing & Dispute

Location: Head Office

Position: Senior Officer, Card Clearing & Dispute

Deadline: October 31, 2024

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Duties & Responsibilities

  • To respond and analyze incoming dispute from Issuing bank.
  • To analyze and Submit dispute to Acquiring Bank on daily basis to avoid any timeframe delays.
  • Contact to cardholders to collect relevant information/document and verify transactions regarding dispute case.
  • Investigation of reconciliation/dispute cases with related team.
  • Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
  • Create and maintain documentation on Card Business systems and processes.
  • Well manage on issuing and Acquiring chargeback to ensure all case properly solve within dispute timeframe.
  • Review and handle reported complaints and issues related Digital Channel products/service.
  • To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
  • To track the report of card scheme, dispute resolution for acquiring and issuing.

Requirement Competencies

  • Bachelor’s degree in finance and Banking or related fields.
  • Fluent using English written and verbal.
  • Minimum 1 years of experience in Visa Dispute and chargeback process or other similar experience.
  • Good knowledge of dispute resolution and delinquency process.
  • Be proactive and good teamwork and customer service.
  • Strong interpersonal skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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