Senior Officer, Card Dispute Collection and Assessment

Location: Head Office

Position: Senior Officer, Card Dispute Collection and Assessment

Deadline: February 29, 2024

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Duties & Responsibilities

  • To write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
  • To manage Manual, procedure and card products/services profitability and growth.
  • To create and maintain documentation on Card Business systems and processes.
  • To manage on issuing and acquiring chargeback to ensure all case properly solve within dispute timeframe.
  • To review and handle reported complaints and issues related digital channel products/service.
  • To perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
  • To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
  • To do daily collection included normal, special mentions, substandard, doubtful or loss.
  • To track the report of card scheme, dispute resolution for acquiring and issuing.
  • Other tasks will be assigned by line manager.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields
  • Fluent using English written and verbal.
  • Minimum 1 years of experience in Visa dispute and chargeback process or other similar experience.
  • Good knowledge of dispute resolution and delinquency process.
  • Be proactive and good team work and customer service.
  • Strong interpersonal skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.