Senior Officer, Customer Service

Location: Head Office

Position: Senior Officer, Customer Service

Deadline: June 30, 2022

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Duties & Responsibilities

  • To develop customer service guideline and staff uniform guideline for Woori Bank.
  • To prepare schedule of customer service training plan to coach the branch staff
  • To take lead on customer service award criteria selection for excellent branch and staff.
  • To assist line manager to develop criteria for mystery shopping.
  • Develop or refine customer service guideline to promote customer value that could lead to customer loyalty and business sustainability
  • Develop Uniform guideline to reveal standard and identity of Woori Bank
  • Provide training and/or coaching to branch staff related to customer service and uniform guideline
  • Manage customer feedback through suggestion box, and direct to staff.

Requirement Competencies

  • Bachelor degree in the field of Marketing, Banking & Finance, or other related fields
  • Good organizational skills showing ability to manage multiple projects or activity simultaneously to deadline;
  • Good understanding, speaking and writing in English language.
  • Excellent customer service skill and customer-oriented;
  • Good knowledge of economics and financial topics
  • Have excellent computer knowledge – word processing, spreadsheet, power point, internet and email.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh