Senior Officer ,Merchant Acquisition & Support

• Identify and approach potential merchants or clients through field visits, referrals, or inbound leads.
• Pitch company services, conduct initial screenings, and assist with the onboarding process.
• Ensure all documentation, forms, and KYC/AML requirements are complete and compliant.
• Coordinate with internal departments (e.g., risk, legal, operations) to ensure smooth and timely onboarding.
• Serve as the first point of contact for newly onboarded merchants or partners during the initial activation phase.
• Provide support related to platform usage, transactions, training, and issue resolution.
• Monitor performance during the early stages of the merchant lifecycle and flag issues to relevant teams.
• Maintain accurate records of acquisition activity and onboarding progress in CRM or internal systems.
• Gather feedback from partners and escalate improvement opportunities to product or operations teams.
• Assist in preparing acquisition and performance reports for management.

• Bachelor’s degree in Business, Marketing, Operations, or a related field.
• 2–4 years of experience in sales, client onboarding, or partner support roles (experience in fintech, banking, or e-commerce is preferred).
• Strong communication and interpersonal skills, with customer-first thinking.
• Ability to multitask and work across different teams in a fast-paced environment.
• Proficient in Microsoft Office or Google Workspace; experience with digital platforms is a plus.
• Familiarity with merchant acquisition or digital onboarding processes.
• Knowledge of regulatory compliance in banking or fintech.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.