Assistant Manager, IT Service Desk

Location: Head Office

Position: Assistant Manager, IT Service Desk

Deadline: June 30, 2025

Apply Now

Duties & Responsibilities

  • To manages computer operations, basic networking, user helpdesk, and user computer training.
  • To manages HSM, ATM and Emboss Machine
  • To assists team members in Technical Support activities for the system.
  • To collect all the feedback from the end user on all the systems deployed in the company environment and circulate to all the related parties.
  • To assist in all the task which assigned by the line manager and/or head of IT Infrastructure
  • To maintenance and troubleshooting handled IT device
  • To compiles, maintains, and reviews all reports in help desk and log report in weekly basis
  • To install, setup software and hardware for computer, printer and scanner
  • To setup, deployment antivirus program (Kaspersky) to user computer
  • To update IT assets information in system
  • To conduct and report daily maintenance check (Daily Maintenance Check List, Prepare Machine Check List)
  • To monitor network connectivity for branch office and assist with internal team or vendor to resolve of any interruption or incident with end user
  • To monitor the system including workstation, Office Equipment, ATM and provide preventative reports on any suspicious finding
  • To produce monthly reports for management that relate to computer use, priorities, and downtime
  • To build and maintain relationship with staff, manager and other stakeholders
  • To be able to communicate complex technical details in clear and concise manner to both technical and non-technical staff.
  • To perform other tasks assign by supervisor.

Requirement Competencies

  • Bachelor Degree in Information Technology or Computer science.
  • 2-year experiences in IT support position or Network Engineer position.
  • Good communication.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Customer Service Care

We always available to solve your problem in just a few minute!

+855 23 963 333

Download WOORI BANK Mobile APP

Get your latest version app now

Personal Banking

Business Banking

Digital Banking

About Us