Customer Services Officer

Location: Head Office

Position: Customer Services Officer

Deadline: March 31, 2023

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Duties & Responsibilities

  • Conduct branch evaluation both onsite/CCTV on customer service to identify area for improvement in order to ensure all branches office staff provide the good customer experience in term of physical and emotional experience.
  • Ensure all branches provide outstanding and consistent advice and service that will make our customers come back by using 4G Superior Service at all times:
    • Grooming Professionally
    • Greeting Impressively
    • Great Service
  • Manage queue management and ensure branch will serve customer as per standard service turn-around time. Conduct onsite coaching, training to relevant branch in order to improve on service turn-around time.
  • Provide training and/or coaching to branch staff related to customer service and uniform guideline.
  • Manage customer feedback through suggestion box, and direct to staff via CFPS to ensure all branches submit Complaint and Feedback report as per requirement.
  • Provide recommendation, help and support branch staff on the customer service and uniform standard section.
  • Develop/update customer checklist to support daily branch staff performance related to customer service and uniform guideline.
  • Ensure all the forms which are used for customer service are updated on time and effectively.
  • Ensure timely implementation of assigned tasks within timeframe as set.
  • Regularly update line management about the progress and challenges encountered during the implementation of the customer service.
  • Monitor customer satisfaction level on customer service standard, and uniform.
  • Submit monthly report:
    • QMS report
    • Complaint & Feedback report
  • Continuously build self-capacity and related skills, improve the performance and productivities Implement the Performance and Development Management (PDM) system.
  • Build the self-capacity mainly on customer service skill.
  • Assist Training Unit to design or/ and training materials regarding to customer service standard.
  • Adopt positive behavior and attitudes which exemplify and encourage others to follow customer service standard and uniform guideline.
  • Build, coordinate, and maintain critical relationship with Woori Bank staff, key development, and stakeholders.
  • Attend the meeting with departments, units, and others to share and discuss on customer service issues and others.

Requirement Competencies

  1. Bachelor degree in the field of Marketing, Banking & Finance, or other related fields.
  2. Good organizational skills showing ability to manage multiple projects or activity simultaneously to deadline.
  3. Good understanding, speaking and writing in English language.
  4. Excellent customer service skill and customer-oriented.
  5. Good knowledge of economics and financial topics
  6. Have excellent computer knowledge – word processing, spreadsheet, power point, internet and email.
  7. Good at interpersonal skill.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.

Customer Service Care

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+855 23 963 333

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