Manager, MIS Operations Support

Location: Head Office

Position: Manager, MIS Operations Support

Deadline: October 31, 2023

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Duties & Responsibilities

  • Manage team performance for the support of Core Banking system for both deposit/saving and loan management.
  • Manage team performance for the support of various in-house system & reporting system.
  • Manage team performance for the support of Mobile Banking & VPS.
  • Manage ad-hoc support for Operation department, credit recovery team, finance and related to system process.
  • Manage all training materials and instructions related to Teller Operations.
  • Ensure that the issue logs is completely tracked & response the fixes on time with proper solutions.
  • Managed the end user SLA in order to achieve on time support for various user request related to system/application.
  • Manage the Change Request in Core system on any parameters (interest rate, loan terms…etc.), e.g they all must have proper approval follow process & procedure.
  • Well support for Loan Written Off on time and follow process & procedure monthly.
  • Well support on time for Restructure loan support (on changing product parameter).
  • Be authorizer on all transaction who perform by MIS such as PD Capture, Census code…etc.
  • Be part to User Acceptance Testing (UAT) for different projects.
  • Develop & prepare monthly report for CEO (Loan Report), some report consolidation & update.
  • Internal training & coaching MIS officer team to get then understand on new process change, new product or services.
  • Support L&D for all NSO related training plan and or refresh training over remote setup & in-class.
  • Build and maintain relationship with staff, subordinate and supervisor and other stockholders.
  • Other tasks by line manager.

Requirement Competencies

  • Bachelor degree in Management Information System or other equivalent fields.
  • Understand and experiences in finance & banking sectors.
  • At least 3 years experiences and knowledge in Core Banking application support functions especially in Temenos T24.
  • Knowledge & experiences as first tier/layer support who interact directly with end users.
  • Knowledge & experience in the process of deposit/saving and loan management of at least 3 years.
  • Experience in managing a team to support end user.
  • Experience in training & development especially on IT systems/applications.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply


Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang , Phnom Penh.

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+855 23 963 333

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