Officer, Call Center ( Night Shift )

Location: Head Office

Position: Officer, Call Center

Deadline: March 31, 2023

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Duties & Responsibilities

  • Handle work on the assigned task for tele-calling on.
  • Answer customer inquiries/ feedbacks/suggestion related to product or service of WBC through inbound calls, direct to staff, social and other…etc.
  • Ensure customer’s complaints/disputes, inquiries and/or feedbacks are effectively recorded from customer to Call Center System (CRM).
  • Client calling on fraud Prevention of loan disbursement & Collection.
  • Ensure Call Center service excellent to customer in all perspective.
  • Ensure customer disputes via phone, email, CMA, and staff are resolved in a professional manner.
  • Prepare a daily report and submit to line manager and relevant staff.
  • Continuously build self-capacity and related skills, improve the performance and productivities.
  • Attending related training on customer service/ complaint/disputes handling.
  • Continuously build self-capacity and related skills, improve the performance and productivities. Implement the Performance and Development Management (PDM) system.
  • Perform other tasks as assigned by supervisor.

Requirement Competencies

  • Bachelor degree in the field of Marketing, Banking & Finance or related field.
  • Demonstrate high level of ethical commitment and trustworthiness and consider long term.
  • Computer literacy in MS Word, MS Excel, MS PowerPoint.
  • Have good interpersonal and communication skills for both Khmer and English.
  • Ability to work effectively in a team environment.
  • Good understanding, speaking and writing in English language.
  • Ability to work under pressure, independently, and self-motivated.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.

Customer Service Care

We always available to solve your problem in just a few minute!

+855 23 963 333

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