Senior Manager, IT Service Management

Location: Head Office

Position: Senior Manager, IT Service Management

Deadline: May 31, 2023

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Duties & Responsibilities

  • Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
  • Develop and communicate strategic direction for IT Service Management, Organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
  • Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services.
  • Daily system health check of Data Center, Network & services monitoring.
  • Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
  • Check network bandwidth, latency and performance and  peering with partner and Internet Service Provider (ISP).
  • Check Servers Event Log and check servers hard disk space.
  • System patches/hot fixes and OS update.
  • Application & Database Performance Monitor.
  • Data Center, Core Network and Server/Storage health report and services/application availability and performance report.
  • Provide technical support to end-users from each branch related to product in core banking system or in house system.
  • Daily check/update NBC & treasury rate and regularly and keep monitoring run close of business.
  • Keep monitoring all database services (replication & always-On service during run close of business.
  • Work with the Enterprise Architect, Developer, Sysadmin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
  • Create and maintain detailed documentation on services, including disaster recovery.
  • Assist with software and tools development, including prototyping new approaches.
  • Produce overview and workflow documents relating to Production System and Infrastructure.
  • Builds strong relationships with internal team, the cross function, end user and supplier.

Requirement Competencies

  • Holding a bachelor degree in Computer Science and/or equivalent degree.
  • Minimum 5 years of work experience in IT Operations/IT Service Management (NOC) with 1 year in managerial role.
  • Experienced in T24 application management, database management, system development and deployment management.
  • Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
  • Excellent knowledge of Incident Management Tools, policy and procedure.
  • Excellent knowledge of Configuration and Change management practices.
  • Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.).
  • Good knowledge of operating DevOps practices and managing containerized platform and application;
  • Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.
  • Problem Solving and Decision Making- Working with Tools and Technologies.
  • Good management, leadership, motivation, problem-solving skills and able to work under pressure.

Benefit Packages

  • We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.

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+855 23 963 333

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