Duties & Responsibilities
- To respond and analyze incoming dispute from Issuing bank.
- To analyze and Submit dispute to Acquiring Bank on daily basis to avoid any timeframe delays.
- Contact to cardholders to collect relevant information/document and verify transactions regarding dispute case.
- Investigation of reconciliation/dispute cases with related team.
- Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
- Create and maintain documentation on Card Business systems and processes.
- Well manage on issuing and Acquiring chargeback to ensure all case properly solve within dispute timeframe.
- Review and handle reported complaints and issues related Digital Channel products/service.
- To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
- To track the report of card scheme, dispute resolution for acquiring and issuing.
Requirement Competencies
- Bachelor’s degree in finance and Banking or related fields.
- Fluent using English written and verbal.
- Minimum 1 years of experience in Visa Dispute and chargeback process or other similar experience.
- Good knowledge of dispute resolution and delinquency process.
- Be proactive and good teamwork and customer service.
- Strong interpersonal skills.
Benefit Packages
We offer competitive remuneration package and opportunity for career and personal development.
How to Apply
Apply: job@wooribank.com.kh
Phone: 087 666 870
Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.