Senior Officer, Lending Process Development

Location: Head Office

Position: Senior Officer, Lending Process Development

Deadline: February 28, 2023

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Duties & Responsibilities

  • Work closely with Supervisor to identify initiative concept for delivery mechanism on improvement of business process for more efficient and fulfill customer’s satisfaction.
  • Implement the assigned plan of action of Loan Policy Department .
  • Develop new initiative business process to support WBC’s business growth.
  • On-going enhancement for existing lending process/guideline to support business changes.
  • Develop new lending forms and update all existing forms, form filling guideline in respond to the process changes as well as to ensure the efficiency and friendly-use from implementer.
  • Work closely with Training Team to ensure field staff’s capacity on process implementation.
  • Provide strong and friendly support to all branch staff to ensure the right track for implementation of policies, process guideline including instruction.
  • Keep up-to-date of current situation and trend of market/industry.
  • Conduct the industry survey for specific/relevant features/process.
  • Collect the constructive feedback and challenges from branch on policy/process implementation.
  • Regularly update line management about the challenges from branches.
  • Build the self-capacity mainly on business initiative concept on business process.
  • Adopt positive behavior and attitudes which exemplify and encourage others to follow the company’s Code of Ethics and professionalism/grooming standard.
  • Continuously build self-capacity and related skills, improve the performance and productivities.
  • Build, coordinate, and maintain good relationship with branch staffs/ team, and others relevant stakeholders.
  • Provide a good and friendly support to branch staff and others request from various departments.
  • Open and consider feedback of co-workers to improve own’s work process/performance.
  • Perform other tasks assigned by direct supervisor.
  • Collaborate/Assist Team member/co-workers for any task needed for other business support from own department or various departments.

Requirement Competencies

  • Degree in Business Administration, Economics, Finance, Banking and other related field.
  • Have better computer literacy – word processing, spreadsheet, power point, internet and email.
  • Good understanding, speaking in English, especial writing skill.
  • Good at communication/interpersonal skill.
  • Understanding on Banking’s product and services, especially lending process development is a plus.
  • Patient and humble in working under pressure, proactively as a member of a small, busy team and within tight deadline.

Benefit Packages

  • We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.

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+855 23 963 333

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