Senior Manager, Loan Recovery

ទីតាំង: Head Office

មុខតំណែង: Senior Manager, Loan Recovery

ផុតកំណត់: ខែ​កុម្ភៈ 29, 2024

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កាតព្វកិច្ច និងទំនួលខុសត្រូវ

  • To prepare a personal action plan covering all responsibilities of this position.
  • To formulate loan arrear collection plans for the whole organization.
  • Prepare a contingency plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios.
  • Formulate effective and efficient channels of loan recovery, accessible from the branch offices.
  • Implement an effective and efficient with some procedure/process that properly addresses in the credit manual.
  • Work with RM and BM to define reason behind not repayment and to extent prevention strategies.
  • Ensure monthly loan arrear collection plan has been firmly implemented by mobile loan recovery officers.
  • Conduct regularly scheduled field visits as well as surprise visits to ensure the credit manual, policies and procedures are properly implemented and followed by field staff.
  • Document gaps encountered during surprised/planned visits (i.e. actual vs documented process/procedures) and provide recommendations.
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
  • To analyze key contributing root causes of unsatisfied result for next support actions with concerned people.
  • Provide necessary reorientation and/or refresher training to field staff on key disclosed areas to improve their loan quality.
  • Identify annual training courses on bad debt collection for branch staffs and mobile loan recovery team.
  • Provide leadership and exemplify day-to-day behaviors and attitudes that encourage staff to follow WBC’s mission, core values and WBC’s ethics.
  • Work with staffs to help set personal and professional targets and work towards continuously improving the status quo to achieve those targets.
  • Work closely with department heads, unit managers, operations managers and concerned committees to ensure effective communication on the credit manual, processes and procedures.
  • Work especially with those responsible for enforcing these policies/processes/procedures.
  • Build and maintain strong relationships with staff and managers to ensure open and fluid communication.
  • Other tasks will be assigned by line manager.

Requirement Competencies

  • Must have a Bachelor’s degree in Finance, Accounting or related field.
  •  Minimum of five years working for a credit institution, specifically in the area of lending, ideally in a recovery/ collection area in a bank or MFI.
  • Good management skills with the ability to make decisions in tough circumstances.
  • Collaborative, influential and service minded personality.
  • Must be very organized in order to handle multiple projects simultaneously.
  • Able to manage and lead staff.
  • Ability to work under pressure, highly self-motivated.
  • Must have good training skills – ability to communicate in a clear and concise manner as well as actively listen to participants concerns, questions and ideas.
  • Must have excellent negotiation and problem solving skills.
  • Collaborative, influential and service minded personality.
  • Able to manage and lead staff.
  • Must have strong analytical and problem solving skills and have strong math skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.


Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.