- Planning System Development and liaise with international payment companies to explore the new digital products and services.
- Perform the testing and walk-through sessions with development / testing team, test case review.
- Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
- Manage Manual, procedure and card products/services profitability and growth.
- Create and maintain documentation on Card Business systems and processes.
- Manage new client implementations card scheme programming implementations handling all associated interactions with processors, card manufactures and other third-party providers.
- Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
- Well manage on issuing and Acquiring chargeback to ensure all case properly solve within dispute timeframe.
- Review and handle reported complaints and issues related Digital Channel products/service.
- Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
- To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
- Reporting on the daily collection included Normal, Special mentions, Substandard, Doubtful or Loss.
- To track the report of card scheme, dispute resolution for acquiring and issuing.
- Bachelor Degree in Finance and Banking or related fields.
- Fluent using English written and verbal.
- Minimum 1 years of experience in card management system or other similar experience.
- Good knowledge of dispute resolution and clearing.
- Be proactive and good team work and customer service.
- Strong interpersonal skills.
- Honestly, commitment and hard work.
We offer competitive remuneration package and opportunity for career and personal development.
Phone: 087 666 870
Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,
Boeung Keng Kang , Phnom Penh.