Senior Officer, Dispute Card Clearing and Collection

• Planning System Development and liaise with international payment companies to explore the new digital products and services.
• Perform the testing and walk-through sessions with development / testing team, test case review.
• Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
• Manage Manual, procedure and card products/services profitability and growth.
• Create and maintain documentation on Card Business systems and processes.
• Manage new   client   implementations   card   scheme   programming   implementations   handling   all   associated   interactions   with   processors,   card manufactures and other third-party providers.
• Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
• Well manage on issuing and Acquiring chargeback to ensure all case properly solve within dispute timeframe.
• Review and handle reported complaints and issues related Digital Channel products/service.
• Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
• To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
• Reporting on the daily collection included Normal, Special mentions, Substandard, Doubtful or Loss.
• To track the report of card scheme, dispute resolution for acquiring and issuing.

• Bachelor Degree in Finance and Banking or related fields.
• Fluent using English written and verbal.
• Minimum 1 years of experience in card management system or other similar experience.
• Good knowledge of dispute resolution and clearing.
• Be proactive and good team work and customer service.
• Strong interpersonal skills.
• Honestly, commitment and hard work.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.