Senior Officer, Dispute Card Clearing and Collection



ផុតកំណត់: ខែ​មករា 31, 2023

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កាតព្វកិច្ច និងទំនួលខុសត្រូវ

  • Planning System Development and liaise with international payment companies to explore the new digital products and services.
  • Perform the testing and walk-through sessions with development / testing team, test case review.
  • Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
  • Manage Manual, procedure and card products/services profitability and growth.
  • Create and maintain documentation on Card Business systems and processes.
  • Manage new   client   implementations   card   scheme   programming   implementations   handling   all   associated   interactions   with   processors,   card manufactures and other third-party providers.
  • Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
  • Well manage on issuing and Acquiring chargeback to ensure all case properly solve within dispute timeframe.
  • Review and handle reported complaints and issues related Digital Channel products/service.
  • Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
  • To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
  • Reporting on the daily collection included Normal, Special mentions, Substandard, Doubtful or Loss.
  • To track the report of card scheme, dispute resolution for acquiring and issuing.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields.
  • Fluent using English written and verbal.
  • Minimum 1 years of experience in card management system or other similar experience.
  • Good knowledge of dispute resolution and clearing.
  • Be proactive and good team work and customer service.
  • Strong interpersonal skills.
  • Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.


Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.