Manager, IT Service Management

ទីតាំង: Head Office

មុខតំណែង: Manager, IT Service Management

ផុតកំណត់: ខែ​វិច្ឆិកា 30, 2024

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កាតព្វកិច្ច និងទំនួលខុសត្រូវ

  • Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
  • Develop and communicate strategic direction for IT Service Management, organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
  • Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services.
  • Daily system health check of Data Center, Network & services monitoring:
    • Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
    • Check network bandwidth, latency and performance.
    • Check Network peering with partner and Internet Service Provider (ISP).
    • Check Servers Event Log
    • Check Servers Hard Disk space
    • System patches/hot fixes
    • OS Update
    • Performance Monitor
  • Provide technical support to end-users from each branch related to product in core banking system or in house system.
  • Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
  • Develop/Update procedure or check list related new & existing process.
  • Implementing, monitoring & follow up:
    • Keep follow up end user to ensure that they can finish their tasks before running close of business.
    • Perform requested by branch to change loan productivity in core banking.
  • Daily check/update NBC & treasury rate
  • Regularly and keep monitoring run close of business.
  • Keep monitoring all database services (replication & always-On service during run close of business.
  • Work with the Enterprise Architect, Developer, System Admin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
  • Create and maintain detailed documentation on services, including disaster recovery.
  • Assist with software and tools development, including prototyping new approaches.
  • Produce overview and workflow documents relating to Production System and Infrastructure.
  • To perform other tasks that will be assigned by line manager.

 

Requirement Competencies

  • Holding a bachelor’s degree in computer science and/or equivalent degree.
  • Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7)
  • Experienced in T24 application management, database management, system development and deployment management.
  • Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
  • Excellent knowledge of Incident Management Tools, policy and procedure.
  • Excellent knowledge of Configuration and Change management practices.
  • Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.
  • Good knowledge of operating DevOps practices and managing containerized platform and application.
  • Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.
  • Problem Solving and Decision Making- Working with Tools and Technologies.
  • Good management, leadership, motivation, problem-solving skills and able to work under pressure.
  • Good understanding of Windows and Linux-based application experience.
  • Prior experience with a 24/7 technical operational environment is highly desired.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

របៀបដាក់ពាក្យ

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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