- To write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
- To manage Manual, procedure and card products/services profitability and growth.
- To create and maintain documentation on Card Business systems and processes.
- To manage on issuing and acquiring chargeback to ensure all case properly solve within dispute timeframe.
- To review and handle reported complaints and issues related digital channel products/service.
- To perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
- To reconciliation transaction report on transaction clearing, and settlement between card scheme and WBC.
- To do daily collection included normal, special mentions, substandard, doubtful or loss.
- To track the report of card scheme, dispute resolution for acquiring and issuing.
- Other tasks will be assigned by line manager.
- Bachelor Degree in Finance and Banking or related fields
- Fluent using English written and verbal.
- Minimum 1 years of experience in Visa dispute and chargeback process or other similar experience.
- Good knowledge of dispute resolution and delinquency process.
- Be proactive and good team work and customer service.
- Strong interpersonal skills.
We offer competitive remuneration package and opportunity for career and personal development.
Phone: 087 666 870
Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.