Manager, Loan Recovery

Location: Head Office

Position: Manager, Loan Recovery

Deadline: February 29, 2024

Apply Now

Duties & Responsibilities

  • To prepare a personal action plan covering all responsibilities of this position.
  • To formulate arrear and write off loan recovery plans for his regional/zone and formulate effective and efficient channels of loan recovery, accessible from the branch offices.
  • To assist a contingency plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios.
  • To coordinate the effective recovery of arrear>30days and write off loans.
  • To implement an effective and efficient with some procedure/process that properly addresses in the credit manual.
  • To manage loan arrear and written-off by undertaking daily to monthly analysis and reporting issues/exceptions/severity to Head of Loan Recovery and Chief Credit Officer.
  • To work with RM and BM to define reason behind the non-repayment and to extent prevention strategies.
  • To deal with legal proceedings (prepare Complaint file and role as plaintiff to the court)
  • To support with arrear and write-off clients, local authority, and polices in any cases.
  • To conduct regularly scheduled field visits as well as surprise visits to ensure the credit manual, policies and procedures are properly implemented and followed by field staff.
  • To ensure staff understands the contingency plan and knows how/when to put it in place.
  • To analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
  • To manage RO and BO arrears solving team to be more functioned and active in resolving their arrear/write-off loans.
  • To conduct regularly scheduled meeting as well as ensure the performance of Loan Recovery Officer are followed by KPI.
  • To support training on loan default/write-off loan management and collection to ensure that operation staff well understanding and fully implemented.
  • To visit trained CSOs/BMs to make sure that they have effectively used the acquired skills to improve their loan quality, compliancy, and PAR Resolving.
  • To work closely with department heads, unit managers, operations managers and concerned committees to ensure effective communication on the credit manual, processes and procedures.
  • To build and maintain strong relationships with staff and managers to ensure open and fluid communication.
  • Other tasks will be assigned by line manager.

Requirement Competencies

  • Bachelor Degree in Finance/Banking or other related equivalent.
  • Must have strong numeric and analytical skills, and strong team spirit.
  • Must have commitment to assigned tasks and have the ability to work under pressure.
  • Be able to operate smartphone and/or tablet/iPad.
  • Minimum 3 years experience in microfinance operations.
  • Strong interpersonal, communication, staff supervision, training and management skills.
  • Must understand and agree on WBC Mission, purpose, values, and objectives

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.