Location: Head Office

Senior Officer, Internet Banking Business

Location: Head Office

Position: Senior Officer, Internet Banking Business

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • On boarding internet banking & Firm Banking follow operational work.
  • Monitor and review on digital product performance and recommend to improvement.
  • Support bank project with user acceptance test activities leading to official launch.
  • Gather all the require data from the relevant people or departments and analyze the function , operation and identify problem areas ( Operational issue , process issue , Technical issue).
  • Monitor regularly and report the performance results of channel services versus target by branch.
  • Collect and conduct the survey in order improve current product
  • Perform other tasks that may be assigned by line manager and other relevant managements.

Requirement Competencies

  • Degree in Banking or related fields.
  • Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Cash Management System).
  • Good understanding on digital banking products, Internet app/Internet Banking/ policies and procedure establishment.
  • Good Computer literacy, especially in Ms. Office, Ms. Excel.
  • Good verbal and written communication in both Khmer and English.
  • Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
  • Have at least 2years working experience in the financial sectors (MFI, Bank, or Payment Service Provider) related to channel banking, payment service, local and/or international remittance, sale relationship management, and/or customer service is an advantage to this role.
  • Ability to work effectively in team environment.
  • Negotiate and internal relationship building.
  • Have ability to work independently, self-managed.
  • Have an ability to manage multi-tasks simultaneously to deadline.
  • Have an experience in product/business/digital development in MFI/Banking institution.
  • Have an experience in marketing plan and strategy in MFI/Banking institution.
  • Have an experience in project management in MFI/Banking business.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Product UX/UI

Location: Head Office

Position: Assistant Manager, Digital Product UX/UI

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Leading overall UI standards/patterns effort towards a unified design language.
  • Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
  • Gather and design UI responded to business requirements, develop user test case, and join system testing on new projects, enhancements or changes on the system.
  • Facilitate cross-department meeting and actions to address user experience and deliver the next better product.
  • Regularly study and analyze the local and international trends on design ideas to come up with the new practical and design concept initiatives.
  • Work closely with other relevant departments and units before starting each UXUI design in any project implementation stage (requirement review, design, testing and collecting feedback.
  • Ensure timely implementation of assigned business projects within timeframe as set.
  • Regularly update line management about the progress and challenges encountered during the implementation of the projects.
  • Report on design trend of products/ services of WBC to line management and other key relevant management.
  • Monitor regularly and report the feedback on Mobile Banking app.
  • Build the self-capacity mainly on channel service, digital product and UX/UI skills for the future development.
  • Coordinate with Training Unit or Marketing to design or revise training curriculum and training materials regarding to channel service and act as one of the key trainers.
  • Continuously build self-capacity and related skills, improve the performance and productivities.
  • Build, coordinate, and maintain critical relationship with key development/ business partners, other MFIs, and stakeholders.
  • Attend the meeting with departments, units, and others to share and discuss on operation issues and others.
  • Perform other tasks that may be assigned by line manager and other relevant managements.
  • Manage subordinators including development plan, monitoring and evaluation to the assigned task as well as the capacity building to perform their job well through continuous on the job training and other method.
  • Provide support to subordinators by facilitating and encouraging them to unlock the issues and challenges.
  • Provide leadership and management behavior and attitudes which exemplify and encourage others to follow WBC’s mission and core values.

Requirement Competencies

  • Must have strong knowledge and capability of written and verbal communication in English.
  • Experience with financial domains is helpful but not required.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Understanding UI design system.
  • Awareness of adaptive and responsive techniques (preferably hands-on).
  • Proven ability to work hand in hand with development teams to deliver the best design solutions based on technology and timeline constraints.
  • Experienced in mobile application design in financial services, online payments, or e-commerce is a plus.
  • Play a central role in the execution of customer inquiries for a product or experience, helping to conduct sessions, analyze feedback, and identify needs and insights to inform or evolve Bank’s experience.
  • Have an experience in product/business/digital development in MFI/Banking institution.
  • Have an experience in project management in MFI/Banking business.
  • A strong portfolio or work samples showcasing UX prowess, creativity, and depth of thought.
  • Extensive experience designing web and mobile applications.
  • Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts.
  • A clean design aesthetic; an aptitude and honed intuition for tasteful designs that are visually engaging
  • A general knowledge of how design impacts engineering and vice versa.
  • Deep experience with broad range of UX design and implementation tools (Figma).

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Business Support

Location: Head Office

Position: Assistant Manager, Digital Business Support

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Implement new digital banking functionalities on top of the existing functionalities and any other third-party integration project.
  • Lead and manage NBC and digital partnership integration projects to deliver into productions.
  • Managing new product launching and conduct training sessions about the new products to relevant staff/departments.
  • Re-engineering or Restructuring the existing products if necessary.
  • Monitoring the current market trend and planning new products to be in align with the institution’s strategies and propose tor management for approval new products.
  • Working closely with related departments and managing product risk, sales, training, reporting, marketing, operations etc. to ensure
  • Work closely with IT team to testing new enchantment and deploy to production
  • Develop on product policies, manual, guideline and process related to digital product to have proper processes and maintain high level of security.
  • Implement new digital-related projects as per assigned by the manager.

Requirement Competencies

  • Bachelor degree in Banking or related fields.
  • Minimum 3 years’ experience in digital banking especially digital product development, project management, digital partnership integration, NBC digital services such as Bakong, KHQR, Real-time fund transfer and policies and manual and guideline establishment.
  • Good Computer literacy, especially in Ms. Office such as Ms. Word, Excel and Power Point.
  • Good verbal and written communication in both Khmer and English.
  • Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
  • Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Partnership

Location: Head Office

Position: Assistant Manager, Digital Partnership

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Develop strategy for Digital Partnership.
  • Liaise with payment gateway and benefit of digital partnership to align with new digital product and services.
  • Write a plan, strategy and achievement to control on digital partnership to delivery product and complete on target agreement follow the plan.
  • Manage Manual, procedure and digital partnership products/services profitability and growth.
  • Create and maintain documentation on partnership agreement and processes.
  • Manage new client implementations digital partnership implementations handling all associated interactions with processors and other third-party providers.
  • Work with sales and marketing team on sale target and marketing related activities including campaign and promotional to promote digital partnership.
  • Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
  • Provide support on investigations and resolution of issues relating to digital business products/services.
  • Review and handle reported complaints and issues related Digital Business products/service.
  • Perform basic troubleshooting and handle the operations of different systems / applications and report any errors or bugs and participate in work around and applying solutions.
  • Support vendor relationships, vendor contract list, and business review, account management, resolving day-to-day issues, and supporting strategic initiatives.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields.
  • Fluent using English written and verbal.
  • Minimum 3-5 years of experience in partnership or other similar experience.
  • Good knowledge of Card product, CSS and other card scheme etc.
  • Be proactive and good teamwork and customer service.
  • Strong interpersonal skills.
  • Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Officer, International Remittance Operation

Location: Head Office

Position: Senior Officer, International Remittance Operation

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Identify the targeted customer and promote the International Remittance (OTT and ITT) to those customers.
  • Distribute the brochure on any promotion to customer at site.
  • Implement the assigned strategy by the International Trade at HO.
  • Work corporately with BM and SO for marketing purposes.
  • Sale any designated related product such as LC/BG. etc.
  • Commit to do cross sale on other bank products such as CASA, FDA, Mobile banking registration, KHQR merchant, Loan, and other products.
  • Refer interested customers to the specialist person respectively.
  • Follow up the referral to the completed deal.
  • Provide quick support to the RO/BO on technical function on site.
  • Perform any assigned tasks by line manager.
  • Join all the assigned training courses.
  • Be able to train to end-users.

Requirement Competencies

  • Bachelor Degree in Banking and Finance is preferable.
  • Minimum credit knowledge.
  • Understand all the bank’s product features and service.
  • At least 1 year experience working in the bank industry.
  • SO and CO are encouraged to apply this role.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Mobile Banking Business

Location: Head Office

Position: Assistant Manager, Mobile Banking Business

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Develop roadmap for improving Mobile Banking Service.
  • Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
  • Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system.
  • Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
  • Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
  • Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and roll-out).
  • Ensure timely implementation of assigned business projects within timeframe as set.
  • Regularly update line management about the progress and challenges encountered during the implementation of the projects.
  • Report on performance trend of products/ services of WB finance to line management and other key relevant management.
  • Monitor regularly and report the performance results of channel services versus target by branch.
  • Build the self-capacity mainly on channel service, digital product and UX/UI skills for the future development.
  • Work with Training Unit to design or revise training curriculum and training materials regarding to channel service and act as one of the key trainers.
  • Continuously build self-capacity and related skills, improve the performance and productivities.
  • Build, coordinate, and maintain critical relationship with key development/ business partners, other MFIs, and stakeholders.
  • Attend the meeting with departments, units, and others to share and discuss on operation issues and others.
  • Perform other tasks that may be assigned by line manager and other relevant managements.
  • Manage subordinators including development plan, monitoring and evaluation to the assigned task as well as the capacity building to perform their job well through continuous on the job training and other method.
  • Provide support to subordinators by facilitating and encouraging them to unlock the issues and challenges.
  • Provide leadership and management behavior and attitudes which exemplify and encourage others to follow WBC’s mission and core values.

Requirement Competencies

  • Degree in Banking or related fields.
  • Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
  • Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment.
  • Good Computer literacy, especially in Ms. Office, Ms. Excel.
  • Good verbal and written communication in both Khmer and English.
  • Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
  • Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
  • Must have strong knowledge and capability of written and verbal communication in English.
  • Be capable to systematically and critically think on things need to be done for any specific job assignment.
  • Must have a strong numeric and analytical skills.
  •  Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
  • Have an ability to manage multi-tasks simultaneously to deadline.
  • Have an experience in product/business/digital development in MFI/Banking institution.
  • Have an experience in marketing plan and strategy in MFI/Banking institution.
  • Have an experience in project management in MFI/Banking business.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, International Remittance Operations

Location: Head Office

Position: Manager, International Remittance Operations

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Lead and supervise daily processing of International Remittance transactions in a timely as per internal procedure and policies.
  • Review and check the input information in T24 and support document (forms, support docs) and authorize the transaction.
  • SWIFT MT103 is generated with full control and detailed as per remittance form instruction from customers.
  • Ensure all remittance transactions were screened with acceptable hit result on Anti-money laundering &Terrorist financing guidelines, Sanction regulation, and other related internal policies.
  • Support client on day to day on queries on phone or email.
  • Join sale team to onboard customers in order to increase transaction and income.
  • Uphold and ensure SOPs are in alignment with internal policies and external regulations.
  • Drive business initiatives for work flow streamlining in order to improve overall efficiency.
  • Prepare reports to cope with regulatory requirement and internal purpose.
  • Identify and escalate issue/incident if any.
  • Ensure all international remittance operation are smoothly complied with internal guideline/policy, zero loss, and no audit findings.
  • Lead team to achieve team’s KPI and develop and implement the strategies for business growth.
  • Manage team and provide coaching to subordinates.
  • Ability to communicate effectively with team members, external client and internal stakeholders.
  • In consultation with line manager/senior management for product/service initiative in order to identify business opportunities and anticipate client needs.
  • Perform other tasks as assigned by supervisor.

Requirement Competencies

  • Bachelor degree in Business, Finance, and Accountant or any related fields.
  • Have at least 3-5 years of prior experience in Trade finance department.
  • Excellence understanding of UCP, ISBP, and Incoterms.
  • Able to work independently with excellence verbal and written in English.
  • Strong leadership capabilities with good interpersonal and communication skills in managing the team and stakeholders.
  • Good at analyzing and solving problem with strong handle on operation risk.
  • A team player with capability and perseverance to work effectively under pressure and tight deadline.
  • Any certificates related to trade finance is preferred.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Officer, International Trade sale

Location: Head Office

Position: Senior Officer, International Trade sale

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Identify the targeted customer and promote the International Remittance (OTT and ITT) to those customers
  • Distribute the brochure on any promotion to customer at site.
  • Implement the assigned strategy by the International Trade at HO.
  • Work corporately with BM and SO for marketing purposes.
  • Sale the unsecured loan to Cambodian workers who were selected to work at oversea for the settlement purpose.
  • Strictly applied the loan criteria/policy when onboard customers.
  • Link the loan repayment with ITT service from any bank to WBC
  • Provide clear payment/ITT instruction to customers
  • Follow up the loan repayment date and keep the customer informed on loan repayment date.
  • Commit to do cross sale on other bank products such as CASA, FDA, Mobile banking registration, KHQR merchant, Loan, and other products.
  • Refer interested customers to the specialist person respectively.
  • Follow up the referral to the completed deal.
  • Provide quick support to the RO/BO on technical function on site.
  • Perform any assigned tasks by line manager.
  • Join all the assigned training courses.
  • Be able to train to end-users.

Requirement Competencies

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, International Trade Finance Operation

Location: Head Office

Position: Assistant Manager, International Trade Finance Operation

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Assist and implement the sale strategy on Trade Finance products and service, in conjuction with the Senior/Manager Trade Finance Sale to onboard the potential customer in order to achieve revenue and trade portfolio.
  • Proactively manage trade finance report on portfolio, revenue, and facility limit of customer.
  • Work closely with Corporate Banking Relationship team and other related departments for smooth communication and work flow.
  • Support Trade Finance sale Senior/Manager for any paper work and follow up the pending tasks within internal and external relation team.
  • Identify product gaps or new product opportunities to influence the development key new product/service initiative and more cost effective delivery channel.
  • Build training material and schedule for training with Learning and Development department.
  • Provide technical support to Branch/RM in order to achieve sale and fee revenue target.
  • Participate in ad-hoc project, system enhancement, and implementation.
  • Build/Amend existing policy, product and service to meet with customer expectation.
  • Prepare and submit the assigned reports (daily/weekly/monthly) to line manager.
  • Ensure customer treatement and other regulatory requirement are met and are compliant regulatory policy in order to protect and enhance bank reputation.
  • Ensure KYC and CDD are annualy conducted to comply with internal policy and guideline.
  • Develop all related forms for internal use within the department.

Requirement Competencies

  • Bachelor degree in Business, Finance, and Accountant, or related fields.
  • Proven record of technical understanding of Trade Finance and other Loan products.
  • Proactive and good at reporting, Advance Excel skill is a plus.
  • Deep knowledge of risk profile and regulatory treatment in Trade finance.
  • At least 2 years experience in a trade finance sale or related fileds.
  • Excellence written and verbal in English.
  • Broad knowledge of Trade Finance, Credit, and Risk associated.
  • Good working knowledge of UCP600, ISBP, and Incoterms would be an added advantage.
  • Good working attitude and positive mindset.
  • Ability to work efficiency, Independent, and a team player.
  • High attention to detail, accuracy, and multi-functions.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, Deposit Relationship

Location: Head Office

Position: Manager, Deposit Relationship

Deadline: May 15, 2025

Apply Now

Duties & Responsibilities

  • Create effective referral networks relationships with internal staff, existing customers, business networks group, to broadly promote and sell the Banks’ products and services.
  • Identify target customers and acquire new customers (individual and corporate) through established network referrals, sourcing, and meeting the customer.
  • Understand customer’s needs and challenges to recommend customer a banking’s products and services that most fit.
  • Cross selling to customer other products and services.
  • Create and maintain good relationship with customers, provide customers with convenience and friendly services.
  • Study competitors’ pricing, products, and services, and how they are performing, make an effective plan to gain the market share.
  • Participate in the bank’s marketing and acquisition campaigns to promote and sell the products and services.
  • Coach and train the new hires AM, Deposit Relationship.
  • Daily schedule to meet clients.
  • Reporting Daily, Weekly, Monthly.
  • Perform other tasks as assigned by supervisor.

Requirement Competencies

  • Bachelor’s degree in finance and banking, marketing, sales, or any relevant field.
  • Excellent communication skills & Customer-oriented mindset.
  • Excellent knowledge in sales and marketing skills.
  • Problem-solving attitude & Aptitude for fostering positive relationships.
  • Good English language in both Speaking and Writing.
  • General level in using Computer, Email, Microsoft Word, Excel.
  • 2 – 5 years as Relationship Manager in commercial bank or MDI.
  • Experienced in sales or customer service.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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