Assistant Manager, IT Service Management

Location: Head Office

Position: Assistant Manager, IT Service Management

Deadline: December 31, 2024

Apply Now

Duties & Responsibilities

To assists system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
Monitor and communicate strategic direction for IT Service Management, organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services.
Daily system health check of Data Center, Network & services monitoring:
- Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
- Check network bandwidth, latency and performance.
- Check Network peering with partner and Internet Service Provider (ISP).
- Check Servers Event Log
- Check Servers Hard Disk space
- System patches/hot fixes
- OS Update
- Performance Monitor
To support to end-users from each branch related to product in core banking system or in house system.
Work with the Enterprise Architect, Developer, System Admin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Holding a bachelor’s degree in computer science and/or equivalent degree.
At least 2 years of work experience in IT Operations/IT Service Management (NOC 24/7)
Experienced in T24 application management, database management, system development and deployment management.
Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
Excellent knowledge of Incident Management Tools, policy and procedure.
Excellent knowledge of Configuration and Change management practices.
Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.
Good knowledge of operating DevOps practices and managing containerized platform and application.
Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Reporting System Development

Location: Head Office

Position: Assistant Manager, Reporting System Development

Deadline: December 31, 2024

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Duties & Responsibilities

Maintain/develop for reporting system for new product as company needs
Develop and manage data warehouse in identifying and revising reporting requirements.
Timely upload data to CBC Analyze and troubleshoot the reporting database environment and reports to support business and company needs.
Assist the direct manager to develop new ad-hoc request and tasks assigned.
To work close with direct manager to develop plan to archive historical data and data retention.
To work close with team to prepare new test environment for development, QA & UAT team
Daily monitor data flow and reporting system.
Keep monitor issue & resolve in help desk system.
To support business team to achieve operation process.
Keep monitoring daily performance of reporting system.
Work with IT Operations to analysis resource both Hardware (H/W) and Software (S/W) requirement to support the growth of the business operation.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in IT field.
Experience in developing various reports with Report Builder, PowerBI, Tableau, JasperSoft.
Knowledge of programming languages like SQL, Oracle, R, and Python.
Basic knowledge of Finance, Accounting, banking and microﬁnance.
Understanding of object-oriented concepts, design patterns, and application frameworks.
Strong skill in using distributed version control system.
Strong analytical and problem solving skills.
Knowledge in concept of banking system or in micro finance sector.
Strong verbal & interpersonal skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Enterprise Architecture Development

Location: Head Office

Position: Assistant Manager, Enterprise Architecture Development

Deadline: December 15, 2024

Apply Now

Duties & Responsibilities

To develop on Enterprise Service Bus framework to provide APIs or functionalities for related internal teams.
Analyse and architect new system to support new business requirement.
Analyze and troubleshoot the issues using various tools and techniques.
Stay on top of latest trends and technologies.
Oversee, improve and upgrade enterprise services, software and hardware.
Monitor the services daily using various platforms and frameworks and work with IT Operations to analysis resource both Hardware (H/W) and Software (S/W) requirement to support the growth of the business operation.
Develop skill and knowledge in role and responsibility.
Other tasks will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in IT or related field.
At least years of experience in software engineer or enterprise service bus.
Understand REST and SOAP API.
Basic understand of XML, JSON and XLST.
Experience with Enterprise Service Bus platforms (Fiorano, WSO2 or Others).
Experience with JavaScript and basic of Java.
Experience with SQL database system such as MySQL, Oracle or PostgreSQL is preferred.
Experience in development of backend service or web application.
Strong communication skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Card Management System

Location: Head Office

Position: Assistant Manager, Card Management System

Deadline: December 15, 2024

Apply Now

Duties & Responsibilities

Handle and configure in the system for card related to machines/functions for new terminals.
Implement international payment system such as VISA/MC/NBC CSS/UPI/E-Commerce… as required by company.
Work closely with vendor and internal stakeholder to complete the project timely and effectively.
Implement and update security on card system.
Troubleshoot card software issue during operations to ensure smooth and mitigate risk associated with card.
Participate and provide feedback in regard to new project testing, project implementation and internal document guideline in order to enhance and kick off the project from development to production.
Provide timely system support to the end users in regard to card system inquiries/issues to ensure smooth card operations.
Prepare/manage SIT, UAT and Pre-production activities with vendor and project stakeholder.
Monitor all international payment system integration connectivity and transaction such as VISA/MC/UPI/E-Commerce etc.
Daily monitor all existing card systems utilize in Woori Bank to ensure the whole system are serviced up and smoothly operated.
Other tasks will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in IT or relevant field.
Minimum 2 years of working experience in card system, or relevant experiences.
Strong research skill and knowledge in oracle database or PL/SQL.
Basic understanding of banking operation, ATM/CRM features, switching and component.
Baisc Microsoft office and Bank’s software.
Strong analytical and problem-solving skills.
Basic knowledge of software security.
Strong verbal & interpersonal skills.
Experience in designing database & APIs

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, IT Network Administration

Location: Head Office

Position: Manager, IT Network Administration

Deadline: December 21, 2024

Apply Now

Duties & Responsibilities

To be responsible for Core Network of IT Infrastructure department, i.e: Core Router and Core Switch make sure they are well managed, properly connected to all servers & hardware for a smooth and secure running of the whole infrastructure network.
To support service desk team acting as level 2 network escalation support.
To implement and maintain local area network (LAN) and wide area network (WAN) infrastructure to fit the current business environment.
To maintain stability, uptime of IT Network and HA of all branches connected to head office data center and DR site.
To manage network integration with 3^rd parties partnering with Woori Bank.
To Implement IT security framework with all network appliance make sure it comply with internal security framework and standard practice.
To plan & forecast for further IT Network growth aligning with Woori Bank business plan and growth.
To provide support the DR Drill activity at least once a year by coordinating with DR Drill Committee and related stakeholder.
To create DR Drill document & update to reflect existing system functions.
To monitor core network availability of at least 99.9% uptime (branches, head office and DR center).
To Join seminar and bring new technology to improve network infrastructure to get more secure.
To ensure on time implementation of PDM performance development, coaching and annual appraisal for Woori Bank staff on a quarterly and annual basis
To build network monitoring tools to monitor and manage network infrastructure.
To minimize network downtime.
To propose or recommend to purchase Network hardware to support business requirement.
To perform DR activation drill at least once times per year.
To resolve remote access VPN to T24 system.
Other tasks assigned by line manager.

Requirement Competencies

Should have 4 years’ experience in Network administration. Experience is also critically preferred in the following areas:

- Advance knowledge to setup and maintain Firewall and Virtual Private Network.
- Good knowledge to setup and maintain IT Network security.
- Implementing solutions, Creative, Cooperative, Meeting deadlines, Self-motivated.
- Information and network security.
- Network Topology and Configuration and TCP/IP Configuration.
- Requires to work until night time or weekend if system or network is failed or any project.

At least 3 years’ experiences in managing IT support services.
At least 3 years’ experience in managing Network Infrastructure.
Strong good communication and interpersonal skills.
Strong verbal and interpersonal skill.
Skill on building good relationship with vendor.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Manager, IT System Admin & EA Support

Location: Head Office

Position: Senior Manager, IT System Admin & EA Support

Deadline: December 19, 2024

Apply Now

Duties & Responsibilities

To propose a standard and effective system architecture and configuration.
To propose redundant or HA of each services/application and ensure all are available 24/7.
To install and design services/application clustering to ensure services and other application are running with high-availability to avoid single point of failure from application.
To manage and solve every issue in under IT System Admin unit.
To maintain Database Synchronization and Replication.
DR Drill Activity
- To provide support the DR Drill activity at least once a year by coordinating with DR Drill Committee and related stakeholders
- To create DR Drill document & update to reflect existing system functions.
To Backup and Recovery Management
- To be well understanding of backup solution and architecture.
- To ensure backup profiles are running as schedule such as Daily, Weekly, Monthly and Yearly.
- To ensure all data are backup and restorable by conduct the quarterly restore test.
- To fully support any issue or incident occur of backup and restore.
To perform New platform, server and application architecture at follow the infrastructure diagram.
To implement logical and physical application security to meet the business requirement.
To propose or recommend purchasing software and licensing support business requirement.
To perform DR activation drill at least once times per year
To improve system availability, stability and automate the manual work for IT administrative & management.
To perform daily task and system health check.
To perform other tasks as assigned by supervisor.

Requirement Competencies

Holding a bachelor degree in Computer Science and/or equivalent degree.
A minimum hand-on technical at least 3 years related to professional career in system administration and enterprise application supports.
Demonstrate with skillset and experiences in people engagement and project executions.

Excellent in understanding the enterprise application framework.
Problem solving skill.
Strong good communication and interpersonal skills.
Certified LPIC-1, LPIC-2, RHCSA are preferred.
Hand-on experience with DevOps and repository tools like Jenkins, bitbucket, Gitlabs, and well-understanding about CI/CD pipeline deployment
Experiences in Infrastructure automation systems like Ansible and Satellite, and able to custom playbook is a plus
Strongly hand-on Linux-based application experience

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, IT Service Management

Location: Head Office

Position: Manager, IT Service Management

Deadline: November 30, 2024

Apply Now

Duties & Responsibilities

Develop system monitoring to support bank’s production systems/connection and applications especially core system and customer facing application.
Develop and communicate strategic direction for IT Service Management, organize brainstorming sessions with key stakeholders to maintain a prioritize list of ideas for continuous improvement and enhancement.
Implement and document for all applications configuration and T24 service operations, processes and procedures, and incident/problem escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services.
Daily system health check of Data Center, Network & services monitoring:
- Check data center room and facilitation such as power source, ups, cooling, environmental monitoring and surveillance (CCTV) for data center.
- Check network bandwidth, latency and performance.
- Check Network peering with partner and Internet Service Provider (ISP).
- Check Servers Event Log
- Check Servers Hard Disk space
- System patches/hot fixes
- OS Update
- Performance Monitor
Provide technical support to end-users from each branch related to product in core banking system or in house system.
Be able troubleshoot any issues as requested by users related to product in core banking or In-house system.
Develop/Update procedure or check list related new & existing process.
Implementing, monitoring & follow up:
- Keep follow up end user to ensure that they can finish their tasks before running close of business.
- Perform requested by branch to change loan productivity in core banking.
Daily check/update NBC & treasury rate
Regularly and keep monitoring run close of business.
Keep monitoring all database services (replication & always-On service during run close of business.
Work with the Enterprise Architect, Developer, System Admin and InfoSec Team to develop hosting infrastructure and services for internal & internet-facing software.
Create and maintain detailed documentation on services, including disaster recovery.
Assist with software and tools development, including prototyping new approaches.
Produce overview and workflow documents relating to Production System and Infrastructure.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Holding a bachelor’s degree in computer science and/or equivalent degree.
Minimum 3 years of work experience in IT Operations/IT Service Management (NOC 24/7)
Experienced in T24 application management, database management, system development and deployment management.
Experienced in banking channels operation (ATM/CSS, BAKONG, RFT, etc..) and other down-stream application environment management.
Excellent knowledge of Incident Management Tools, policy and procedure.
Excellent knowledge of Configuration and Change management practices.
Good knowledge of monitoring technology (SNMP, Zabbix, Nagios, SolarWinds, PRTC, Cacti, Open NMS, Snort, etc.
Good knowledge of operating DevOps practices and managing containerized platform and application.
Knowledge in Windows Server, Application server, Unix scripting, JBOSS, JBASE, ITIL/ITSM and best practices methodologies.
Problem Solving and Decision Making- Working with Tools and Technologies.
Good management, leadership, motivation, problem-solving skills and able to work under pressure.
Good understanding of Windows and Linux-based application experience.
Prior experience with a 24/7 technical operational environment is highly desired.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Officer, Internet Banking

Location: Head Office

Position: Officer, Internet Banking

Deadline: November 30, 2024

Apply Now

Duties & Responsibilities

On boarding internet banking & Firm Banking follow operational work.
Monitor and review on digital product performance and recommend to improvement.
To support bank project with user acceptance test activities leading to official launch.
Gather all the require data from the relevant people or departments and analyze the function, operation and identify problem areas (Operational issue, process issue, technical issue).
Monitor regularly and report the performance results of channel services versus target by branch.
Collect and conduct the survey in order improve current product.
Perform other tasks that may be assigned by line manager and other relevant managements.

Requirement Competencies

Degree in Banking or related fields.
Minimum 1-2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Cash Management System).
Good understanding on digital banking products, Internet app/Internet Banking/ policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Digital Product Development (IB)

Location: Head Office

Position: Assistant Manager, Digital Product Development (IB)

Deadline: November 30, 2024

Apply Now

Duties & Responsibilities

To assist planning and system development (IB).
To support develop on roadmap for improving Internet Banking Service & Firm Banking.
Initiate UX/UI concept to improve customer experience and make customer memorable with WBC’s internet banking services & Firm Banking.
Gather and write business requirements, develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases, complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Internet Banking Services to come up with the new practical and business-driven initiatives.
Work closely with other relevant departments, units, and provincial branch offices to create institutional infrastructure support to ensure readiness before starting each business project in any stage (design, pilot test, and rollout).
Report on performance trend of products/ services of internet banking to line management and other key relevant management.
Monitor regularly and report the performance results of channel services versus target by branch.
Build, coordinate, and maintain critical relationship with key development/ business partners, and stakeholders.
Perform other tasks that may be assigned by line manager and other relevant managements

Requirement Competencies

Bachelor’s degree in Banking or related fields.
Minimum 2 years’ experience in digital banking especially working in digital product (Internet Banking, Cash Management System).
Good understanding on digital banking products, Mobile app/Internet Banking policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.
Be able to meet with client outside presentation about corporate digital solution to observe frontline team.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Deputy General Manager, Digital Channel (POS Business)

Location: Head Office

Position: Deputy General Manager, Digital Channel (POS Business)

Deadline: November 30, 2024

Apply Now

Duties & Responsibilities

To create and maintain documentation on POS systems and processes.
To liaise with international payment companies to explore the new POS products and services.
To lead POS business project, test plan, define test scope and perform end-to-end testing to ensure the quality of the POS product deliveries.
To implementations card scheme for POS (Visa, MasterCard or Discover) handling all associated interactions with processors, POS manufactures and other third-party providers.
To develop strategy for Card acquisition.
Perform the testing and walk-through sessions with development / testing team, test case review.
Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
Manage Manual, procedure and card products/services profitability and growth.
Create and maintain documentation on Card Business systems and processes.
Manage new client implementations card scheme programming implementations handling all associated interactions with processors, card manufactures and other third-party providers.
Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card.
Provide support on investigations and resolution of issues relating to digital channel products/services.
Review and handle reported complaints and issues related Digital Business products/service.
Perform basic troubleshooting and handle the operations of different systems / applications and report any errors or bugs and participate in work around and applying solutions.
Support vendor relationships, vendor contact list, and business review, account management, resolving day-to-day issues, and supporting strategic initiatives.
To perform other tasks that will be assigned by line manager.

Requirement Competencies

Bachelor’s degree in finance and Banking or related fields.
Fluent using English written and verbal.
Minimum 5-7 years of experience in card management system or other similar experience.
Good knowledge of Card Product (CSS, VISA, MC & UPI) and E-Payment Solution etc.
Be proactive and good teamwork and customer service.
Strong interpersonal skills.
Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply: job@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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