Assistant Manager, Operational Risk Management ( Fraud Management)

Location: Head Office

Position: Assistant Manager, Operational Risk Management ( Fraud Management)

Deadline: May 1, 2025

Apply Now

Duties & Responsibilities

  • Prepare and assist for yearly plan of actions.
  • Prepare self-development and performance review.
  • Prepare plan to monitor fraud suspicious transaction by product,
  • Compile fraud risks by product into fraud register list with fraud scheme and fraud controls.
  • Initiate fraud rule/scenario/scheme proposed to line manager. And specify the type of scenario to monitor.
  • Regularly perform transactions monitoring, detection, reporting, and escalation issues and solutions to Deputy Head for reviewing and confirming for further actions/process.
  • Review the effectiveness of fraud rule and provide recommendation for improving and enhancement.
  • Register fraud cases into fraud register list.
  • Work closely with BMs for fraud recovery actions and status update.
  • Prepare monthly fraud report for line manager review and approve.
  • Facilitate in preparing monthly operational risk report.
  • Monthly fraud report to RMC for line manger check and review.
  • Develop/drafted fraud awareness message or case study/ lesson learn and provide awareness to concern staffs.
  • Conduct review on existing controls to propose idea to revise/enhance/update control for fraud prevention.
  • Help line manager in fraud training material.
  • Help to work with department owners in RCSA exercise.
  • Fraud report reported to line manager.
  • Fraud cases’ status update.
  • Check to ensure all identified risks have sufficient controls to mitigate risk in RSA.
  • Providing support, education and training to staff in order to build risk awareness and enhance risk culture within the institution.

 

 

Requirement Competencies

  • Must understand and agree on Woori Bank’s Mission, purpose, values, and objectives.
  • Bachelor University Degree preferably in business administration and/or related skill.
  • Strong analytical skill.
  • Must be in good physical and mental health.
  • Excellent computer skills – Word processing, spreadsheet, and MS access.
  • Minimum of 2 years working experiences in Finance and Banking.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Deputy Head, Project Management Office

Location: Head Office

Position: Deputy Head, Project Management Office

Deadline: April 20, 2025

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Duties & Responsibilities

  • To be able to develop strategies, create effective workflows for systems implementation.
  • To reinforce Systems Implementation and Quality Control.
  • To assist top management to make important decisions related to project management.
  • To serve as a liaison between Woori Bank’s cross-department teams and external vendors
  • To facilitate the establishment of team structure and roles, hiring and on-boarding Analysts and ensuring adequate resource and talent allocation.
  • To manage the annual team budget.
  • To manage employee/team performance by setting objectives and performance metrics and standards and conducting performance reviews.
  • To monitor service requests and project progress.
  • To manage escalated project issues.
  • To participate in planning and developing company-wide IT strategies.
  • To engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
  • To coordinate work to ensure business requirement document is properly signoff by business user and functional requirement specification document is developed and sign off by IT solution development team before passing on to project implementation team.
  • To lead the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects.
  • To work directly with product owner to agree on business planning for product rollout and working with internal development team to agree on development plan
  • To develop a combined project plan including functional & non-functional testing plan
  • To establish standards, processes or guideline for Business Analysis, including methodologies, metrics, requirements and tools and ensure that it is proper approved, well communicated and understood by related stakeholders.
  • To ensure Analysts are adequately certified and/or trained.
  • Other tanks assign my line manager.

Requirement Competencies

  • Master degree in IT, Business Admin (MBA), System Engineering, IT Business or MIS or related fields.
  • Knowledge & experience in ITIL, Software Development Lifecycle and or other best practices.
  • Knowledge & understanding & experience of business analysis body of knowledge (BABOK).
  • Knowledge & experience in IT Project Management.
  • At least 7 years experiences in managing business process improvement.
  • At least 7 years experiences in IT business requirement gathering & documentation such as prototyping, designing of MVP, experience in mockup design, wireframe by using automation tools.
  • Knowledge of current trends and innovations in technology infrastructure and computer software applications.
  • Understanding Database architecture and design.
  • Understanding IT system architecture development.
  • Team leadership and development skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Intern, Office Support and Maintenance

Location: Head Office

Position: Intern

Deadline: April 20, 2025

Apply Now

Duties & Responsibilities

  • Prepare work plan to ensure effective workflow of his/her section.
  • Assist in checking and fixing electricity system at ATM booth/Self-banking and office.
  • Assist in checking and fixing Logo Lighting at ATM booth/Self-banking and office.
  • Assist in checking and fixing LED screen at ATM booth/Self-banking and office.
  • Track the broken of lighting, logo lighting and LED screen with security group.
  • Monitor the work with supplier of fixing/replacing the broken items.
  • Ensure electricity system is properly control to ensure security and safety for office/ATM booth/Self-banking and staffs.
  • Regularly monitor the work performance for effective workflow.
  • Regularly update the manager about the progress and any challenges encountered during the implementation of the office projects.

Requirement Competencies

  • Graduate or Bachelor degree of Electrical or a related field.
  • Computer skills, especially Microsoft Office and Excel.
  • Good understanding and command of English speaking and writing.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply :  job@wooribank.com.kh

Phone : 087 666 870

Head Office Address : Building # 398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, IT Business Analysis & Project Management

Location: Head Office

Position: Manager, IT Business Analysis & Project Management

Deadline: April 20, 2025

Apply Now

Duties & Responsibilities

  • To engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
  • To engage and partner with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
  • To coordinate work to ensure business requirement document is properly signoff by business user and functional requirement specification document is developed and sign off by IT solution development team before passing on to project implementation team.
  • To support the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects.
  • To work directly with product owner to agree on business planning for product rollout and working with internal development team to agree on development plan
  • To develop a combined project plan including functional & non-functional testing plan
  • To work on project management functions which including but not limited to the following:
    – Technical resource arrangement
    – Budgeting resource
    – Project planning
    – Agile Team meeting
    – Following up & tracking project status (Report on Project Progress)
    – Coordinate registering and updating of Risk & Issue list
    – System release plan
  • To implement standards, processes or guideline for Business Analysis, including methodologies, metrics, requirements and tools and ensure that it is proper approved, well communicated and understood by related stakeholders.

 

Requirement Competencies

  • Bachelor degree in IT, System Engineering, IT Business or MIS or related fields.
  • At least 2 years experiences in software development/IT business system implementation.
  • At least 2 years experiences in IT business requirement gathering & documentation such as prototyping, designing of MVP, experience in mockup design, wireframe by using automation tools.
  • Knowledge & experience in ITIL, Software Development Lifecycle and or other best practices.
  • Knowledge & experience in IT Project Management.
  • Knowledge of current trends and innovations in technology infrastructure and computer software applications.
  • Understanding Database architecture and design.
  • Understanding IT system architecture development.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, POS Operation

Location: Head Office

Position:

Deadline: April 20, 2025

Apply Now

Duties & Responsibilities

  • Develop strategy for Card acquisition.
  • Liaise with international payment companies to explore the new digital products and services.
  • Annual review Manual, procedure and POS products/Services functional.
  • Maintain documentation on POS.
  • Review new   client   implementations  POS   scheme   programming   implementations   handling   all   associated   interactions   with   processors, POS manufactures and other third-party providers.
  • Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
  • Provide support on investigations and resolution of issues relating to digital business products/services.
  • Review and handle reported complaints and issues related Digital Business products/service.
  • Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions.
  • Support vendor relationships, vendor contact list, business review, account management, resolving day to day issues, and supporting strategic initiatives.

Requirement Competencies

  • Fluent using English written and verbal.
  • Minimum 1-2 years of experience in POS operation or other similar experience.
  • Good knowledge of POS Product.
  • Be proactive and good team work
  • Strong interpersonal skills.
  • Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, POS Acquisition

Location: Head Office

Position: Assistant Manager, POS Acquisition

Deadline: April 20, 2025

Apply Now

Duties & Responsibilities

  • To onboard card alliance for offer discount/benefit to WBC cardholder.
  • To process for agreement signing internally and with alliance.
  • To work with Marketing team to promote the benefit offer through all available channel.
  • To track the performance of the benefit offered from alliance and propose for bettering the benefit.
  • To work with all related team such as marketing, branch operation, HR, IT support and ground staff to drive the result of each booth activation.
  • To control on the general activities of each booth activation, make sure all the crew members are working together to push the sale of card product and other related product.
  • To summary the booth activation result for management review and plan for the next booth activation.
  • To visit assign branches in order to provide training and refreshing on the card product which include product knowledge, promotions and key selling points.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields.
  • Able to use English for communication and reporting.
  • Minimum 1 years of experience in sales, marketing, banking or other similar experience.
  • Be proactive and good team work and customer service.
  • Strong interpersonal skills.
  • Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Assistant Manager, Agile QA

Location: Head Office

Position: Assistant Manager, Agile QA

Deadline: April 14, 2025

Apply Now

Duties & Responsibilities

  • Attend and contribute during sprint planning/review sessions.
  • Attend daily stand-ups with SCRUM team.
  • Analyze and prepare timeline of quality assurance testing for each Sprint planning.
  • Analyze and prepare test cases based on Sprint backlog.
  • Prepare facilities for testing (iPad, phone…).
  • Conduct testing follow the test case scenario.
  • Update/Record Sprint bugs/issues/ result into the system.
  • Ensure all testing results are document properly in both soft/hard copy.
  • Work closely with SCRUM team in order the result of testing is worked smoothly.
  • Work closely with development team to follow up the bug fixing in Sprint Backlog.
  • Support SCUM team on any requests related to testing activities.
  • Develop skill and knowledge in role and responsibility
  • Other tasks as assigned by the Supervisor.

Requirement Competencies

  • Bachelor degree in field of IT, IT for Business or Finance and Banking or other equivalent fields.
  • At least 2 years’ experiences and knowledge in API Testing OR Web and Mobile Testing
  • OR Core Banking System OR supporting IT Application preferably in Financial Institution related to Core Banking application support functions especially in Temenos T24.
  • Experience in establishing test scenario to support rollout of new financial product or
  • services in IT Systems.
  • At least 2 years’ experience in software quality assurance testing
  • Experience in unit testing OR in agile testing.
  • Test automation tool/scripting.
  • Good understanding, speaking and writing in English language are preferable.
  • Accept challenges in testing career path by using both technical and business analytical skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Manager, IT Security Governance & Compliance

Location: Head Office

Position: Senior Manager, IT Security Governance & Compliance

Deadline: April 14, 2025

Apply Now

Duties & Responsibilities

  • To develop and maintain technical policies and standards and promote compliance in line with regulator/corporate policies and local procedures and legal and international security standards (e.g. NBC Technology Risk Guideline, NIST framework and ISO27001 etc.).
  • To develop and maintain technical policies and standards and promote compliance in line with on ISO 27001:2022
  • To lead, develop and maintain the implementation of PCI DSS and PIN Card Payment Security, and Data Security (Data Classification & Data Loss Prevention solution).
  • SWIFT Customer Security Program.
  • To develop and maintain IT governance and compliance policies.
  • To ensure policies are up-to-date and aligned with regulatory requirements.
  • To communicate policies to relevant stakeholders.
  • To monitor adherence to policies and recommend updates as needed.
  • To implement zero trust architecture (ZTA) by assessing zero trust maturity model (ZTMM) across five distinct pillars as Identity, Devices, Networks, Applications, and Workloads and Data.
  • To work with internal and external auditors, Woori Bank HQ, and regulatory body.
  • To work collaboratively with WBC compliance, internal auditing, risk management and work with various technical teams in the design and Implementation of audit, risk assessment and regulatory compliance practices.
  • To establish, promote and aware for IT security awareness and training to foster an effective security culture within the Bank.
  • To tailor IT Security Awareness training and deliver training programs to educate employees about compliance requirements and best practices.
  • To establish of strategies for information protection, personal information protection, and credit information management and corporate data protection.
  • To perform other tasks as assigned by supervisor.

 

Requirement Competencies

  • Relevant IT qualification to Computer Science or Information Technology.
  • At least 4 years of information security experiences or IT audit.
  • Proven experience of developing, submitting IT audit, and compliance report to governing bodies, legal and/or external authorities.
  • Experience with common information security management frameworks, such as International Standards Organization (ISO) 27001, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks.
  • Proven experience in the implementation and monitoring of service performance KPIs, performance metrics, service standards and agreements.
  • Experience of implementing and managing PCI-DSS compliance.
  • Demonstrate experience of designing, developing and implementing information security policies within an overall Information Management strategy.
  • Effective interpersonal and communication skills, both written and verbal, and the ability to explain complex issues relating to information security at a variety of levels to technical and non-technical audiences.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Manager, POS Operation

Location: Head Office

Position:

Deadline: April 21, 2025

Apply Now

Duties & Responsibilities

  • Liaise with international payment companies to explore the new digital products and services.
  • Manage Manual, procedure and POS products/Services functional.
  • Create and maintain documentation on POS.
  • Manage new  client  implementations  POS   scheme   programming   implementations   handling   all   associated   interactions   with   processors,  POS manufactures and other third-party providers.
  • Work closely with the Compliance, Risk and Strategy & Planning team to roll out new projects/procedures.
  • Provide support on investigations and resolution of issues relating to digital business products/services.
  • Perform basic troubleshooting and handle the operations of different systems / applications, and report any errors or bugs and participate in work around and applying solutions
  • Support vendor relationships, vendor contact list, business review, account management, resolving day to day issues, and supporting strategic initiatives.

Requirement Competencies

  • Bachelor Degree in Finance and Banking or related fields
  • Fluent using English written and verbal.
  • Minimum 3-5 years of experience in POS management system or other similar experience.
  • Good knowledge of POS Product.
  • Be proactive and good team work.
  • Strong interpersonal skills.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

Senior Manager, Merchant Operations

Location: Head Office

Position: Senior Manager, Merchant Operations

Deadline: April 10, 2025

Apply Now

Duties & Responsibilities

  • Develop and design efficient process flows for the Merchant Management System (MMS) to support all merchant operations, from onboarding to transaction processing, including integration with the Merchant Mobile App (MMA) and the further development of POS terminals.
  • Analyze existing workflows and identify opportunities for improvement or automation.
  • Establish and maintain operational frameworks to improve merchant service delivery.
  • Define roles and responsibilities within merchant operations, ensuring clear task ownership.
  • Work closely with product, technology, customer support, and compliance teams to align on operational requirements and goals.
  • Develop key performance indicators (KPIs) to measure the effectiveness of merchant operations and implement continuous improvement strategies.
  • Develop incentive scheme and reward program (loyalty) for both merchant and staff
  • Identify potential bottlenecks or risks in merchant operations and develop strategies to mitigate them.
  • Create and maintain comprehensive documentation of processes, policies, and workflows for merchant operations.
  • Lead or support training sessions to ensure team members are equipped with the knowledge needed to perform efficiently.

Requirement Competencies

Education:

  1. Bachelor’s degree in Business, Operations Management, or a related field.

Experience:

  1. Strong understanding of process design methodologies, such as Lean, Six Sigma, or Agile.
  2. Good project management skills with the ability to manage multiple tasks and projects simultaneously.
  3. Advanced proficiency in process mapping and workflow tools.
  4. Analytical mindset with the ability to identify trends, risks, and areas for improvement.
  5. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  6. Excellent communication skills & Customer-oriented mindset.
  7. Excellent knowledge in sales and marketing skills.
  8. Problem-solving attitude & Aptitude for fostering positive relationships.

Good English language in both Speaking and Writing

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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