Deputy General Manager, Digital Channel (POS Business)

Location: Head Office

Position: Deputy General Manager, Digital Channel (POS Business)

Deadline: November 30, 2024

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Duties & Responsibilities

  • To create and maintain documentation on POS systems and processes.
  • To liaise with international payment companies to explore the new POS products and services.
  • To lead POS business project, test plan, define test scope and perform end-to-end testing to ensure the quality of the POS product deliveries.
  • To implementations card scheme for POS (Visa, MasterCard or Discover) handling all associated interactions with processors, POS manufactures and other third-party providers.
  • To develop strategy for Card acquisition.
  • Perform the testing and walk-through sessions with development / testing team, test case review.
  • Write test plan, define test scope and perform end-to-end testing to ensure the quality of the card, merchant service, internet banking and mobile app; also end user deliveries.
  • Manage Manual, procedure and card products/services profitability and growth.
  • Create and maintain documentation on Card Business systems and processes.
  • Manage new   client   implementations   card   scheme   programming   implementations   handling   all   associated   interactions   with   processors, card manufactures and other third-party providers.
  • Work with sales and marketing team on sale target and marketing related activities including campaign and promotional for Card.
  • Provide support on investigations and resolution of issues relating to digital channel products/services.
  • Review and handle reported complaints and issues related Digital Business products/service.
  • Perform basic troubleshooting and handle the operations of different systems / applications and report any errors or bugs and participate in work around and applying solutions.
  • Support vendor relationships, vendor contact list, and business review, account management, resolving day-to-day issues, and supporting strategic initiatives.
  • To perform other tasks that will be assigned by line manager.

Requirement Competencies

  • Bachelor’s degree in finance and Banking or related fields.
  • Fluent using English written and verbal.
  • Minimum 5-7 years of experience in card management system or other similar experience.
  • Good knowledge of Card Product (CSS, VISA, MC & UPI) and E-Payment Solution etc.
  • Be proactive and good teamwork and customer service.
  • Strong interpersonal skills.
  • Honestly, commitment and hard work.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Applyjob@wooribank.com.kh

Phone: 087 666 870

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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+855 23 963 333

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